Subscription Policy

Last Updated: March 19, 2026

At ReNu, we want to make it easy to stay stocked on your favorite products without the hassle of reordering. By purchasing a subscription (such as our FreshFur Solution Mist refill plan), you agree to the following terms and conditions.

1. Automatic Renewal & "Continuous Authority"

By selecting a subscription option at checkout, you acknowledge and agree that:

Recurring Charge: You authorize ReNu to charge your payment method automatically at the frequency specified in your order (for example, every 1 month, 2 months, or 3 months) without requiring your prior approval for each recurring charge, until you cancel.

Price: You will be charged the price listed at checkout for your specific subscription plan. Shipping and taxes, if applicable, will be applied to each renewal order.

Notification: For longer renewal intervals, including multi-month subscriptions, we may send you a pre-billing email reminder 3 to 7 days before your renewal charge is processed so you have time to make changes or cancel if needed.

2. Cancellation & Termination

You have the right to cancel your subscription at any time. To avoid being charged for your next renewal, you must cancel at least 24 hours before your next scheduled billing date.

There are two easy ways to cancel:

Customer Portal (Recommended): Log in to your ReNu account, navigate to “Subscription Management,” and select “Cancel Subscription.” This is processed instantly.

Email Support: You may also email us at help@getrenu.com with the subject line “Cancel Subscription.” Please allow up to 48 hours for our team to process email requests.

Liability: You are responsible for all charges incurred prior to the effective date of your cancellation. Canceling a subscription prevents future charges, but does not automatically refund renewal orders that have already been processed.

3. Shipping & Fulfillment

Renewal orders are processed and shipped automatically after successful payment.

Address Changes: It is your responsibility to ensure your shipping address is up to date in the Customer Portal.

Processing Time: Once a renewal charge is successfully processed, your order may enter our fulfillment queue immediately. If you need to update your shipping address, please do so before your renewal date.

4. Refunds on Renewal Orders

Before Shipment: If you are charged and wish to cancel before receiving a shipping confirmation, please contact support immediately. We will do our best to void the order and issue a full refund, but this cannot be guaranteed if the order has already been submitted for fulfillment.

After Shipment: If your renewal order has already shipped, our standard Return & Refund Policy will apply. You may be required to return unopened product in order to receive a refund, if eligible.

5. Payment Failures

If your payment method fails (for example, due to an expired card or insufficient funds), we may attempt to retry the charge. If payment continues to fail, your subscription shipment may be placed on hold. We reserve the right to cancel your subscription if payment cannot be successfully processed.

6. Changes to Terms or Pricing

ReNu reserves the right to modify these subscription terms, including shipping rates, subscription pricing, or product availability, at any time.

Notice: If there are any material changes to your subscription, such as a price increase, we will notify you by email at least 30 days before the change takes effect.

Consent: Your continued use of the subscription service after such notice constitutes your acceptance of the updated terms. If you do not agree to the changes, you must cancel your subscription before the new terms apply.